Terms of Service

LAST UPDATED: OCTOBER 1, 2026

1. Who We Are

ScaleLounge is a done-for-you marketing service for entrepreneurs and small business owners, with self-serve AI tools. ScaleLounge is operated by ScaleLounge LLC, based in Scottsdale, Arizona, United States. The public brand is Katie Lendel / ScaleLounge.

These Terms of Service (the "Terms") apply to scalelounge.com, katielendel.com, and all ScaleLounge products and services, including the client portal, the free AI tools, our paid plans, and The Lounge. In these Terms, "we", "us", and "our" mean ScaleLounge, and "you" means you, the person using the sites or services.

By using either site, creating an account, or buying any plan or project, you agree to these Terms. If you do not agree, please do not use the sites or services.

2. What We Offer

ScaleLounge offers a range of plans and services. What you receive depends on the plan you choose or the written agreement we have with you.

Free plan. AI content generation tools (hooks, social posts, blog posts, video scripts, outreach emails, and ad concepts), an on-brand reply writer, and a comment writer, saved in a personal client portal that you reach by signing in with your email address. Free members have daily usage limits on each content type.
Social Essentials. A monthly social content service for one business at $650 per month, month to month, with no minimum commitment. It includes a brand and audience intake; a written marketing strategy for your social media (your audience, 3 to 4 content themes, voice and visual direction, what each account is for, a posting rhythm, and the goal), prepared for your business from your intake and delivered to your client portal, where you can approve it or request changes, and refreshed each quarter; one setup of up to 3 eligible social accounts, which can be accounts you already have or new accounts we create for you (profile images, bios, links, and business details), normally completed in your first month; and publishing connections made through each platform's own access settings, never a password. Every month it includes 8 original single-image static posts with branded design and captions, 8 in total rather than 8 per account, each written and sized to fit up to 3 of your eligible accounts; a monthly plan and schedule built from your strategy; scheduling and publishing by us after you approve the posts; 1 consolidated revision round; a private review workspace; written support; and a short monthly recap of what was delivered and published. An eligible account is one held in your name or your business's name, on a platform where we can publish a single-image post on your behalf. Social Essentials does not include video or Reels, multi-slide carousels, paid ads, community management or inbox replies, original photography, new branding, website work, search articles, email marketing, or AI Visibility monitoring.
Social Setup. An optional one-time service for clients who do not yet have social media accounts. We create and brand the accounts you choose. It is priced separately from any plan, currently $450 for up to 3 platforms and $100 for each additional platform. It is included at no additional charge for clients on a Growth, Scale, or Executive plan. Social Essentials includes one setup of up to 3 eligible accounts, as described above, and each account beyond those 3 is $100. For everyone else, the fee applies and is credited toward the first month if a Growth or Scale plan is started within 30 days.
Growth Partner. A monthly done-for-you plan at $2,500 per month, typically 12 social posts, 2 short-form videos, and 4 SEO articles, created, posted, and managed, with a monthly check-in. Three-month minimum commitment.
Scale Partner. A monthly plan at $5,500 per month, typically 20 social posts, 3 short-form videos, 8 SEO articles, and 4 email newsletters a month, plus a content calendar and priority turnaround. Three-month minimum commitment.
Executive Partner. Available by application at custom pricing. Includes everything in Scale Partner, plus weekly strategy consulting, a priority direct line to support, and 20% off specialist projects.
Specialist projects. Priced per project (a la carte), including sales funnels, paid advertising management, and website rebuilds. Scale members get 10% off and Executive members get 20% off these projects.
The Lounge. A members-only community where members share wins, introductions, and questions on a wall, can chat with an AI concierge, and, on any paid plan, can message each other directly.

The client portal lets you review and approve the content created for you, view your marketing strategy and content calendar, add and manage the businesses on your account, manage your billing, submit support requests, and access The Lounge. We may change, add, or remove features and plan details over time.

3. Your Account

To use the sites and services, you must be at least 18 years old and provide accurate, current information. You are responsible for keeping your account information up to date.

You can sign in with a magic link sent to your email, or with a password you set in your portal, so keep your email account secure and do not share your login links or your password. You are responsible for all activity that happens under your account. If you believe your account has been accessed without your permission, please contact us right away.

4. Billing and Payments

All payments are processed by Stripe, a third-party payment processor. ScaleLounge does not see or store full card numbers. Prices are in US dollars and are exclusive of any applicable taxes.

Social Essentials. A recurring subscription of $650 per month, billed monthly, that automatically renews each month until you cancel. There is no minimum commitment.
Growth, Scale, and Executive. Recurring subscriptions billed monthly that automatically renew each month until you cancel. Growth and Scale carry a three-month minimum commitment.

By starting a subscription, you authorize us and Stripe to charge your payment method on a recurring basis until the subscription is cancelled.

5. Cancellation and Refunds

You can cancel a subscription by contacting ScaleLounge, subject to any minimum commitment that applies to your plan. Growth and Scale have a three-month minimum commitment. Social Essentials has no minimum commitment and can be cancelled at any time. A cancellation takes effect at the end of the monthly billing period you have already paid for: you keep your access until then, you are not charged again, and the month already started is not refunded.

Because these are custom creative and done-for-you services, fees are generally non-refundable once work on a deliverable has begun. If work on a deliverable has not started, we may consider refund eligibility on a case-by-case basis. Recurring fees already billed for a period are generally not refundable on a partial-month basis.

Closing your account. Free accounts can be closed at any time from the portal profile page. Closing an account permanently deletes the account and all associated data, including saved content; this cannot be undone. Accounts on paid plans cannot be closed or canceled through the portal, and closing an account does not cancel a subscription or stop billing. Changes to a paid plan, including cancellation after any applicable minimum commitment, are handled by contacting katie@scalelounge.com.

Our right to refuse or discontinue service. ScaleLounge reserves the right, at its sole discretion, to refuse service to any client, to decline to begin or continue any engagement, and to suspend or terminate any account or access to the portal at any time, with or without cause. Fees already billed remain subject to the refund terms above.

6. Your Content and Ours

For deliverables we create for you under your plan, you receive ownership of, or a usage license to, the finished work, as specified by your plan or written agreement. Content you generate with the self-serve AI tools is yours to use for your business.

ScaleLounge retains all rights to its own platform, software, tools, templates, prompts, workflows, and brand. Nothing in these Terms transfers those rights to you.

We may display completed work in our portfolio, on our website, and in case studies and marketing, unless you have a written confidentiality agreement with us.

7. Acceptable Use

When you use the sites and services, you agree that you will not:

Use the tools or services for unlawful, infringing, deceptive, harassing, hateful, or otherwise harmful content.
Abuse or try to get around usage limits or security measures.
Resell the services.
Provide false or misleading account information.

We may moderate, edit, or remove content, and we may suspend or terminate accounts that violate these rules.

8. The Lounge

The Lounge is a members-only community. To keep it useful and welcoming, posts and comments on the wall are reviewed and approved before other members see them.

The Lounge also includes direct messages between members. Direct messages are included on every paid plan, and both people need to be on a paid plan for a message to go through. They are private, so they are not reviewed before they are sent.

In The Lounge, please be respectful. No spam, harassment, or self-promotion abuse. We may remove content or accounts that break these rules.

9. Third-Party Services

Our services rely on third-party providers. We use Stripe for payments, Microsoft Azure for hosting, storage and infrastructure, SendGrid and Azure Communication Services for sending email, Anthropic for the AI behind our strategies and content tools, fal.ai for AI image and video generation, Google Drive for backing up finished work, Google Analytics for website and portal analytics, Google Calendar for booking calls, and Google reCAPTCHA for spam protection on our forms. If social publishing is available on your plan and you connect your accounts, a social publishing provider posts on your behalf. Our Privacy Policy carries the current list. These services are governed by their own terms and privacy policies.

We are not responsible for the acts, outages, delays, or failures of third-party services outside our control.

10. Disclaimers

The services are provided "as is" and "as available," without warranties of any kind, to the extent permitted by law. ScaleLounge does not guarantee any particular marketing result, revenue, reach, or business outcome. Marketing results depend on many factors, and your results may vary.

11. Limitation of Liability

To the fullest extent permitted by law, ScaleLounge is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the sites or services. Our total liability for any claim relating to the services is limited to the amount you paid us for the service giving rise to the claim.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated version here. Your continued use of the sites or services after an update means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Arizona, in the United States, without regard to its conflict-of-law rules.

14. Contact

If you have questions about these Terms, please contact us.

Katie Lendel, ScaleLounge LLC, Scottsdale, Arizona, USA. Email us at katie@scalelounge.com.