Deleting your data
You can delete your ScaleLounge account and everything it holds at any time. Here is exactly how, and exactly what gets removed.
Delete your account yourself
Sign in at scalelounge.com/login, open your profile menu (top right), choose Profile, then Close my account and type DELETE to confirm. This permanently removes your account, your saved and generated content, your uploaded files and your brand details. It cannot be undone.
Or ask us to do it
Email katie@scalelounge.com from the address on your account with the subject "Delete my data". We confirm by reply and complete the deletion within 30 days.
Connected social accounts (Facebook, Instagram and others)
If you connected a social account to ScaleLounge, you can remove that connection on its own without deleting your account: in your portal, open the connection and choose Disconnect. We first stop any posts still scheduled on that account, then ask Zernio, our social publishing provider, to disconnect the account. You can also remove that access on the platform's side (for Facebook and Instagram: Settings, then Business integrations). Deleting your whole account disconnects every social account the same way, and the deletion finishes once every scheduled post is stopped. Zernio keeps its own records under its own privacy terms.
What we keep
Records we are legally required to retain, such as invoices for payments you made, are kept for the legally required period only. Everything else goes.
See also our Privacy Policy and Terms of Service.